Help & FAQ

We ship to every Australian state and territory, including PO boxes and Parcel Lockers. We do not currently ship outside Australia.

Standard shipping within Australia is $9.95, or free on orders over $80.00. Express is $14.95. All shipping charges are shown before you pay.

Orders are dispatched from Sydney within 1–2 business days. Standard delivery takes 3–7 business days and Express 1–3 business days, depending on your location. You will receive a tracking link by email.

Email us as soon as possible at hello@simplybeingbeauty.au with your order number. If your order has not yet been dispatched we can usually change or cancel it. Once it has shipped, our returns policy applies.

Checkout is handled securely by Shopify. Visa, Mastercard, American Express, PayPal, Apple Pay, Google Pay and Shop Pay are accepted. Availability of buy-now-pay-later services is shown at checkout.

Under the Australian Consumer Law you are entitled to a repair, replacement or refund if a product is faulty, not as described or does not do what it should. Email hello@simplybeingbeauty.au with your order number and a photo and we will make it right at no cost to you, including return postage.

Yes. In addition to your rights under the Australian Consumer Law, we accept change-of-mind returns within 30 days of delivery for products that are unopened and in their original sealed packaging. Return postage for change-of-mind returns is at your cost. See our Shipping & Returns page for details.

If a product causes a reaction, stop using it and contact us. We treat this seriously and will work with you on a solution, which may include a refund or exchange even if the product has been opened. We ask for a description of the reaction so we can record it as part of our product safety monitoring.

Biotin is a B vitamin associated with healthy-looking hair, and in our products it conditions the hair fibre from the outside. Applied topically it does not change how hair grows, and we make no claim that it does. Products that claim to treat hair loss are therapeutic goods in Australia; ours are cosmetics.

Field mint oil and menthol produce a cooling sensation on the scalp. It is normal and passes within a few minutes. If you feel burning, stinging that does not settle, or redness, rinse off and discontinue use.

Simply Being is based in Melbourne, Australia. The country of manufacture, batch number and full ingredients list are printed on every pack.

No. The Hair & Scalp Oil is scented with named essential oils (rosemary, field mint, eucalyptus, lavandin and tea tree) and menthol rather than an undisclosed "parfum". Essential oils naturally contain fragrance allergens such as linalool and limonene, so if you have a sensitive scalp, patch test first.

Our products contain essential oils including rosemary and eucalyptus. Many people use them without issue, but we are not able to give medical advice and recommend you check with your doctor or midwife before introducing any new product.

That is the period-after-opening (PAO) symbol. The number inside (for example 12M) tells you how many months a product stays at its best once opened. Write the date you open a product on the base of the bottle.

We recommend it for every new product, gentle or not. Apply a small amount behind the ear or at the nape of the neck daily for two to three days and watch for any reaction. Our journal has a full guide.

Yes. The Hair & Scalp Oil contains sweet almond oil (a tree nut), coconut oil and soybean oil. Allergens are listed on the product page under Safety, and the full ingredients list is on the pack.

Any product containing water will grow bacteria, yeast and mould within days without preservation. We use the mildest effective systems, at the lowest effective level, and list every one. Unpreserved water-based haircare is unsafe.

Yes. Every ingredient we use is listed on the Australian Inventory of Industrial Chemicals or otherwise permitted under the Australian Industrial Chemicals Introduction Scheme (AICIS), and our products are labelled in line with the Consumer Goods (Cosmetics) Information Standard 2020.

The Hair & Scalp Oil can be combed through damp or dry hair, used as a pre-wash scalp treatment, or applied sparingly to ends, and many people with curls use oils this way. It is not tested to any specific curl-method standard, so check the ingredients list against your own preferences.

The pack carries the recycling symbol. Recycle the outer carton kerbside; check your local council's guidance for the bottle and dropper, and rinse before recycling.